Privacy Policy

Lookup Web (“Lookup Web”, “we”, “our”, or “us”) is committed to protecting the privacy and security of users of our platform and services.

This Privacy Policy explains how we collect, use, process, and protect personal information when you access or use the Lookup Web platform, website, and associated services (the “Platform”).

By using the Platform, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect only the information necessary to operate the Platform and deliver our services.

Account Information

  • Name

  • Email address

  • Account credentials

  • Subscription plan details

Payment Information

Payments are processed by secure third-party providers (including Merchant of Record providers such as Paddle, where applicable).

We do not store full payment card details.

Payment providers may collect:

  • Billing name and address

  • Payment method details

  • Transaction identifiers

Usage Data

We automatically collect certain technical data:

  • IP address

  • Device and browser type

  • Session activity and timestamps

  • Feature usage

User Input Data (AI Processing)

When using the Platform, you may submit prompts, data, or contextual inputs.

These inputs are processed solely for the purpose of generating AI-driven analytical outputs.

  • User input data is not used for advertising purposes

  • User input data is not sold to third parties

  • Lookup Web does not use user inputs to train its own models

2. How We Use Information

We process personal data for the following purposes:

  • Providing access to the Platform

  • Managing user accounts

  • Processing subscriptions and payments

  • Generating AI outputs

  • Improving system performance and reliability

  • Ensuring platform security and preventing abuse

  • Communicating service-related updates

3. Legal Basis for Processing

Where applicable under data protection laws (including GDPR), we process personal data based on:

  • Contractual necessity (to provide the Platform)

  • Legitimate interests (security, improvement, fraud prevention)

  • Legal obligations

  • User consent where required

4. Data Sharing and Third-Party Processors

We rely on trusted third-party providers to operate the Platform, including:

  • Payment processors (e.g., Paddle, Stripe)

  • Hosting and infrastructure providers

  • Analytics services

  • Artificial intelligence model providers

These providers process data strictly on our behalf and only to deliver the Platform functionality.

5. AI and Data Processing Transparency

To generate outputs, user inputs may be transmitted to third-party AI model providers.

These providers process data solely for inference purposes and are contractually restricted from using such data beyond service delivery.

Lookup Web does not control third-party model training practices but selects providers based on industry-standard privacy and security practices.

6. Data Retention

We retain personal data only as long as necessary to:

  • Provide the Platform services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Users may request deletion of their account and associated data, subject to legal requirements.

7. International Data Transfers

As a global digital service, data may be processed in jurisdictions outside your country of residence.

We implement reasonable safeguards to ensure that personal data remains protected in accordance with applicable laws.

8. User Rights

Depending on your jurisdiction, you may have rights including:

  • Access to your personal data

  • Correction of inaccurate information

  • Deletion of your data

  • Restriction of processing

  • Objection to certain processing activities

Requests may be submitted using the contact details below.

9. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain user sessions

  • Improve platform performance

  • Analyze usage patterns

For more details, please refer to our Cookie Policy.

10. Data Security

We implement reasonable technical and organizational safeguards, including:

  • Encrypted data transmission

  • Secure authentication systems

  • Infrastructure monitoring

  • Controlled access to systems

However, no system can guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Continued use of the Platform after updates constitutes acceptance of the revised policy.

12. Contact

For any questions regarding this Privacy Policy or your data:

Email: support@lookup-web.com

13. Legal Disclosure

Lookup Web is operated as an independent digital service provider. Additional legal information may be provided upon request where required.